A few useful answers.
Practical notes on choosing, receiving and caring for a cat bed.
How do I choose a size?
Measure the length and width your cat occupies in a relaxed resting pose. Compare that with the listed bed dimensions. Outside measurements include edges and covers; internal sleeping dimensions are stated only when available. See our measuring guide.
Should I choose a cave, an open bed or a tent?
Start with the places your cat already chooses. Open beds leave the room in view. Caves offer more cover. Tents define a little nook with an opening toward the room. Read our shape guide for more ideas.
Where should a new bed go?
Try a quiet, familiar resting area away from a busy walkway. Leave a clear approach and avoid placing the bed where a door could hit it.
What if my cat does not use it right away?
Give your cat time to investigate without placing them inside. A familiar location may help, but every cat has its own preferences. If you are considering a return, keep the bed unused and retain its original packaging.
How should I clean a cat bed?
Follow the care information for your particular style. Some have specific hand-wash or machine-wash instructions; others do not have a verified washing method. Do not assume that a cushion, cover or entire bed is washable. Ask us if the care information you need is not listed.
Are any of these beds electric?
No. Our collection contains non-electric resting beds, caves and tents. We do not sell heated or powered beds.
Where do you deliver, and how long does it take?
We deliver to the contiguous 48 United States. Processing takes 1–3 business days. After dispatch, transit takes 2–7 days. These are separate estimates; see our Shipping Policy for details.
What does shipping cost?
Standard shipping is free for merchandise subtotals of $59 or more, after discounts and before taxes. Below $59, standard shipping costs $6.99.
Can I return a bed?
You may request a return within 30 days after delivery. The item must be unused and in its original packaging. Returns go to Jolly Playthings LLC, 4050 DOMINION DR DUMFRIES, VA 22026-2428. Contact us for help, and read our Refund Policy before shipping.
Who pays for a return, and when is the refund issued?
We cover return shipping for a defective, incorrect or transit-damaged item. For other reasons, the customer pays return shipping. Inspection takes 3–5 business days after receipt. Once approved, we initiate the refund to the original payment method; bank processing determines when it appears.